![]() New Ticket: A confirmation email is sent to users immediately after they submit a new ticket.Open the admin panel (see the last link on the left).This wiki explains how to configure autoresponders at the global level and the category/department/email level. ![]() You can view and edit the content of autoresponders at 'Admin Panel' > 'Emails' > 'Templates'.Category / department / email settings override the global setting. You can also choose autoresponder settings for specific ticket categories, departments or email addresses.You can choose global autoresponder settings at 'Admin Panel' > 'Settings' > 'Autoresponder'.You can also send out autoresponders when staff create a new ticket, when a new reply is posted to a ticket, and when a user exceeds the maximum number of open tickets.For example, autoresponders are sent to users after they submit a ticket to confirm receipt of their request. ![]() An autoresponder is an email which is automatically sent to users immediately after certain events. ![]() Click 'Admin Panel' > 'Settings' > 'Autoresponder' ![]()
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